Requests we accept
Spare parts for industrial automation, electrical, drive, control and mechanical systems from any manufacturer — including parts that are no longer produced. Whether a particular part can be sourced is established per request; we do not keep a stock list.
- PLCs, I/O modules and communication cards
- Drives, servo amplifiers and motors
- HMIs and operator panels
- Power supplies, control boards and sensors
- Mechanical and fluid-power components identified by a manufacturer part number
What to send with the request
| Information | Why it matters |
|---|---|
| Manufacturer and full part number, including suffixes and revision | A one-character difference can be a different voltage, firmware or mounting |
| A photo of the nameplate or label | Often more reliable than a typed number — and shows the revision |
| Quantity | Some items exist as single units only |
| Destination country and delivery address type (plant, warehouse) | Decides the route, import formalities and what can be quoted |
| The date you need it by, and whether a line is stopped | Changes which options are worth pursuing |
| Whether an alternative would be acceptable, and who approves it | An alternative is only proposed with evidence and your agreement |
| What it fits (machine, system, controller) | Helps confirm compatibility and identify replacements |
How urgency and destination change the search
Urgency decides how many options are worth checking before we come back to you: for a stopped line we report the first credible, evidenced option rather than waiting to compare every source. Destination decides transport and import formalities — a part shipped from Europe or Asia into Mexico, the USA or Canada needs different paperwork from one moving within North America, and some items need export or end-use checks before they can move at all.
We will not quote a delivery date we have not confirmed for your specific order.
What happens after you send it
- You receive a reference immediately.
- A person reads the request; if something essential is missing we ask for it first.
- We search for the exact part and ask for dated evidence of the item and its condition.
- You receive a written quotation with one clear price to your border or your plant, estimated import duties shown separately, and what is confirmed and what is not.
- Nothing is ordered or charged until you accept the quotation. You remain the importer of record; we can connect you with licensed customs brokers.
What EUROMEXA does — and does not do
| We do | We do not |
|---|---|
| Search for the part internationally against the exact part number and revision | Hold our own stock of parts |
| Ask for dated evidence that a specific item exists and what condition it is in | Repair or recondition parts in our own workshop (repairs go to specialist repair shops) |
| Explain the difference between an exact match, a confirmed replacement and an alternative | Claim to be an authorised distributor of any manufacturer |
| Quote one clear price to your border or your plant, with estimated import duties shown separately | Promise availability or a delivery date before it is confirmed for your order |
| Tell you when we cannot find it, or when a local distributor is the faster route | Supply safety-critical components, at least initially |
Questions and answers
- Can you guarantee a delivery time for an emergency part?
- No. We state a delivery date only once it is confirmed for your order. Before that, we tell you what is known and what is still being checked.
- Do you have the part in stock?
- We do not hold stock. We locate the part for your request and quote it once its existence and condition are evidenced.
- What if you cannot find it?
- We tell you, and say what we tried. If a local distributor is likely to be faster for a common part, we say that too.
Last updated 2026-10-19.