Questions and answers
- What kinds of parts can I ask for?
- Industrial automation, electrical, drive, control and mechanical parts identified by a manufacturer part number, including discontinued ones. Safety-critical components are excluded at least initially.
- Are you an authorised distributor?
- No. We source independently and say so. If the part is easy to get from a distributor near you, we will point that out.
- Do you keep parts in stock?
- No. Each part is located for the request and evidenced before it is quoted.
- How do you price?
- One clear price to your border or your plant, stated in a written quotation with what is included and excluded. Estimated import duties are shown separately: you are the importer of record, and we can connect you with licensed customs brokers.
- Do you offer a warranty?
- Warranty depends on the item and is stated in the quotation where it exists. We do not promise a warranty we cannot back.
- How long does it take?
- It depends on the part and where it is. We do not quote times we have not confirmed for your order.
- Will you tell me where the part comes from?
- We are your counterparty for the order. Origin and condition evidence relevant to your decision is shared in the quotation.
Last updated 2026-10-19.