The options for a discontinued part
| Option | What it is | What we ask for before quoting |
|---|---|---|
| New old stock | Unused units from old inventory | Photos of the actual unit and label, packaging condition, date of the evidence |
| Used | Removed from service | Photos, stated condition, whether it was tested and how |
| Refurbished / repaired | Restored by a repairer | Who restored it, what was done, any test report and warranty offered |
| Manufacturer-confirmed replacement | A successor the manufacturer names | The manufacturer's documentation naming the replacement |
| Alternative | A different part that may do the job | Documented specifications — and your engineer's approval |
Why the exact part number matters more for obsolete parts
Discontinued families often had several revisions in production, with different firmware, voltages or connectors under nearly identical numbers. The nameplate photo and the machine it fits let us match the revision, not just the family.
What to send with the request
| Information | Why it matters |
|---|---|
| Manufacturer and full part number, including suffixes and revision | A one-character difference can be a different voltage, firmware or mounting |
| A photo of the nameplate or label | Often more reliable than a typed number — and shows the revision |
| Quantity | Some items exist as single units only |
| Destination country and delivery address type (plant, warehouse) | Decides the route, import formalities and what can be quoted |
| The date you need it by, and whether a line is stopped | Changes which options are worth pursuing |
| Whether an alternative would be acceptable, and who approves it | An alternative is only proposed with evidence and your agreement |
| What it fits (machine, system, controller) | Helps confirm compatibility and identify replacements |
What EUROMEXA does — and does not do
| We do | We do not |
|---|---|
| Search for the part internationally against the exact part number and revision | Hold our own stock of parts |
| Ask for dated evidence that a specific item exists and what condition it is in | Repair or recondition parts in our own workshop (repairs go to specialist repair shops) |
| Explain the difference between an exact match, a confirmed replacement and an alternative | Claim to be an authorised distributor of any manufacturer |
| Quote one clear price to your border or your plant, with estimated import duties shown separately | Promise availability or a delivery date before it is confirmed for your order |
| Tell you when we cannot find it, or when a local distributor is the faster route | Supply safety-critical components, at least initially |
Questions and answers
- Is a used or refurbished part as good as new?
- Not necessarily. We tell you which condition each option is in and what evidence supports it, so you can decide.
- Will you suggest a replacement if the part is gone?
- Only with documentation: a manufacturer-named successor, or an alternative with specifications your engineer has reviewed. We never claim compatibility without evidence.
Last updated 2026-10-19.